Refund policy

Delivery Terms

1.1 We offer an express delivery options from OCS Couriers to receive the Products purchased on our Site.

*  Product is delivered within 3 working days

*  Delivery is from Saturday to Thursday

1.2 You can track shipment of your products by clicking on the "Track Your Order" link in the shipping confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us. Please note the following:

*  It is our goal to deliver within the above-mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.

*  We will be unable to change the delivery address on orders after checkout.

*  If there is no one at the indicated nominated delivery address who can accept delivery of products, the carrier will leave a notification card in your mailbox/on your door.

*  Title to and risk of loss in your products will pass to you when you take possession of the products.

*  All products are shipped from our warehouses in Dubai, UAE.

1.3 Due to COVID-19, the following list details locations within the UAE that are classified as “out of delivery” areas wherein a hand delivery cannot be effected.

Non-delivery areas in Sharjah and Abu Dhabi vicinity:

Sharjah

Abu Dhabi

Al Ain

Maghribiyah

Al Me'rad

Remah

Fili

Al Adla

Al Saad

Sayu Mudayrah

Al Haffar

Sharikat

Huwaylat

Western Region

Khatam Shiklah

Kadra

Salam City Western region

Mazyad

Thoban

Al Dhafra Air Base

Um Mugafah

Siji Dam area

Ruwais

Zaqar

Al Siji Area

Madinat Zayed Western Region

Al Daheer

Al Khari

Sila

Alain Truck road

Jazirat Al Hibab

Hameem

Airport District

Al Bu Daniq

Tarif

Alain Dairy Farm Masekin

Al Shuwaihean

 

Maqam

Al Rifaah

 

Sha'ab al Ashkher

Al Seef-Sharjah

Salam City Workers Area - Remote

Yahar

Nujoom Island

Nisab, Sahil - Remote

Abu Samra

 

 

Camel Race Track(AlAgabiyya)

 

 

Bada

 

 

Gharaiyah

 

 

Al Qua

 

 

Waqan

 

 

Bukuria

 

 

Kzna

 

 

Dhahira

 

 

Al Khatam

 

 

Al Khazna

 

 

Al Hayar

 

 

Al Faqa

 

 

Nahel

 

 

Sweihan

 

 

Swaib

 

 

Al Ain Outer 3-remote

 

 

Neima

 

 

Al Ain Outer City 3

 

 

Nahel

 

 

Al Khaznah-remote

 

 

Al Ain Outer City

 

 

Dhaharat Al Teeb-remote

 

 

Al Ain Outer 1-remote

 

 

Al Dharmaa

 

 

Al Waqan-remote

 

 

Khatm-Al-Shikla

 

 

Al Qisais

 

 

Al Khatim-remote

 

 

Al Ain outer 2-remote

 

 

Al Shuwaib

 

 

Al Qua-remote

 

 

Gharebah

 

 

Al Ain Outer City 2

 

 

Ayn Al Faidah

 

1.4 Upon delivery of the products to our carrier we will send you a shipment confirmation email.

 

Returns & Refunds

 

1.1 Bally provides a carrier collection service for all returns. Only return shipments using our approved courier will be free of charge and at Bally's cost and liability.

1.2 Should you decide to use a courier other than the Bally approved courier; you will bear all associated costs and liability. Any costs or expenses incurred by you in the return of Products are not refundable. In this case, should your parcel be lost by the carrier you chose, Bally will not be responsible for it nor for releasing any refund.

1.3 You shall return the Products within 14 (fourteen) working days from the date you receive the return authorisation number from Bally.

1.4 You shall return the Products by packaging the relevant item securely. You shall return the Product(s) in the same condition in which you received them and they shall be returned in their original packaging; moreover, the Products shall not have been washed or damaged and the relevant identification tag shall still be attached to the Products with the disposable seal. Please note that Bally will review the returned Products via quality control. If the products will be sent back in perfect conditions, new and with all tags and labels attached, Bally will approve the return and reimburse the price originally paid. If the recipient of the Product(s) indicated in the order form is different from the individual who made the payment for such Product(s), the amount paid for returned items shall be refunded to the individual who made the payment.

1.5 On the contrary, if any of the labelling or tags are missing, do not comply with these General terms and Conditions of Sale or Bally has any reason to believe that the Products have been altered or are imitation of the Products or were not purchased directly through this Website, Bally will not accept the return and will return the Products back to you.

1.6 Should Bally accept the return, we shall refund the price of the Product(s). Bally will refund to the card/payment method you originally used to pay for the Products once the return will reach our warehouse. Should you decide to use a courier other than the Bally approved courier, we may withhold the reimbursement until we have received the Product(s) back, or until you have supplied evidence of having sent back the Product(s), whichever is the earliest.

 

1.7 How much does shipping cost?

 

Shipping To

Rate in AED

UAE

Free

Kuwait

Free

KSA

Free

Qatar

Free

Bahrain

Free

Oman

Free

Pakistan

Free

Egypt

Free

Lebanon

Free

Jordan

Free

Iraq

200

Israel

200

Afghanistan

200